Business Analyst

Cleared Recruitment is partnering with a Federal Government agency to engage multiple Business Analysts to join a high-performing Service and Experience Design team.

This is an opportunity to work on meaningful, citizen-facing services, contributing to end-to-end service design through discovery, design, and delivery phases within a fast-paced, sprint-based environment.

The Opportunity

As a Business Analyst, you will play a key role in service design sprints, helping shape evidence-based solutions that improve how services are delivered across complex government environments.

You will work closely with a broad stakeholder group including frontline staff, policy, regulatory, operational, and technical teams, translating business needs into actionable outcomes.

Key Responsibilities:

• Lead business analysis activities across service design sprints
• Elicit and validate business and user requirements through workshops, interviews, and analysis
• Develop key artefacts including Process maps (current and future state), Service journeys, and Impact and benefits analysis
• Translate business needs into clear functional and non-functional requirements
• Identify and manage risks, issues, and dependencies within sprint delivery
• Support testing, transition, and business change activities

About You:

You're a hands-on Business Analyst who thrives in fast-paced, ambiguous environments and enjoys working across the full delivery lifecycle.

You will bring:

• Experience in service design, process analysis, or customer journey mapping
• Strong stakeholder engagement skills across technical and non-technical audiences
• Experience working in Agile or sprint-based environments
• Ability to deliver clear, practical, evidence-based solutions
• Excellent communication skills and attention to detail

Desirable:

• Experience in Government or regulated environments
• Exposure to accessibility and inclusive design principles
• Understanding of digital service delivery and ICT-enabled environments

Clearance Requirement:

• Must hold a current Baseline Security Clearance (NV1 highly regarded)

If you are an experienced Business Analyst looking for your next contract within the federal government, apply today!

At Cleared Recruitment, we provide tailored recruitment solutions to individuals with a background in ICT, Engineering, Cyber and Project Services, who are seeking their next opportunity within Defence Industry, Federal Government, Intelligence and National Security.

To view all our current openings, please visit www.clearedrecruitment.com.au/jobs