IT Service Desk Analyst

Location:: Australian Capital Territory
Sectors: Cyber Security, Engineering , ICT
Employment type: Permanent
Salary: Negotiable
Contact name: Daniel Crowe

Contact email:
Job reference: BBBH2236_1717631520
Published: 8 days ago
IT Service Desk Analyst

Cleared are supporting a major client in Canberra seeking an IT Service Desk Analyst for a permanent engagement within the Defence environment.

This opportunity is ideal for individuals passionate about IT support and customer service, looking to make a significant impact in a dynamic environment.

Key Responsibilities:

  • Troubleshoot and support computer/desktop installation, operation, configuration, customization, and usage of assigned products.
  • Provide prompt, efficient, and friendly customer service by responding to and resolving customer requests or incidents.
  • Deliver 1st Level telephone contact support.
  • Address customer requests related to software, hardware, and network operations, ensuring quick and effective resolution.
  • Handle tickets on a "first in first out" basis, with daily customer follow-ups, and escalate to on-site support if necessary.

Key Knowledge and Experience:

  • Must be an Australian Citizen.
  • AGSVA Baseline Security Clearance required.
  • Experience in customer service or IT Service Desk roles.
  • Prior experience providing Level 1 support for MS Office, MS Exchange, and MS Windows networks.
  • Excellent verbal and written communication skills.

Employer Questions:

  • What best describes your right to work in Australia?
  • Do you hold Australian Security Clearance?
  • Do you have customer service experience?
  • What is your expected annual base salary?
  • How many years of experience do you have as a service desk analyst?

Candidates with a background in customer service or other relevant domains who hold a Baseline Security Clearance and are interested in a career in IT Service Desk are encouraged to apply.


Applicants must have a Baseline AGSVA Clearance or above.
If you are interested in this position, please contact:
Daniel M: 0424 906 007 E:
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