IT Service Desk Analyst

Cleared are supporting a major client in Canberra seeking an IT Service Desk Analyst for a permanent engagement within the Defence environment.

This opportunity is ideal for individuals passionate about IT support and customer service, looking to make a significant impact in a dynamic environment.

Key Responsibilities:

• Troubleshoot and support computer/desktop installation, operation, configuration, customization, and usage of assigned products.
• Provide prompt, efficient, and friendly customer service by responding to and resolving customer requests or incidents.
• Deliver 1st Level telephone contact support.
• Address customer requests related to software, hardware, and network operations, ensuring quick and effective resolution.
• Handle tickets on a "first in first out" basis, with daily customer follow-ups, and escalate to on-site support if necessary.

• Must be an Australian Citizen.
• AGSVA Baseline Security Clearance required.
• Experience in customer service or IT Service Desk roles.
• Prior experience providing Level 1 support for MS Office, MS Exchange, and MS Windows networks.
• Excellent verbal and written communication skills.

• What best describes your right to work in Australia?
• Do you hold Australian Security Clearance?
• Do you have customer service experience?
• What is your expected annual base salary?
• How many years of experience do you have as a service desk analyst?

Candidates with a background in customer service or other relevant domains who hold a Baseline Security Clearance and are interested in a career in IT Service Desk are encouraged to apply.

Applicants must have a Baseline AGSVA Clearance or above.
If you are interested in this position, please contact:
Daniel M: 0424 906 007 E:
At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within the Defence Industry, Intelligence, and National Security sectors.
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