ITSM Transformation / Delivery Manager

Cleared Recruitment are seeking experienced **NV1 ITSM Transformation / Delivery Manager ** to join a large federal government department in Canberra.

Location: Canberra

Contract Duration: 12 months X 1 Extension

Clearance Required: Must hold a NEGATIVE VETTING CLERANCE (NV1)

Start Date: Monday, 11 November 2024

Job Closing Date: Thursday, 10 October 2024 * 11:59pm, Canberra time**

**About the Opportunity**

The role will work closely with vendor partners and key stakeholder groups to improve operational performance, and project teams to achieve objectives and deliverables through the implementation of new technologies, tools, and processes.

The role will be responsible for working across the breadth of the department's service management capabilities, providing critical assessment, guidance, and expertise, whilst ensuring that agreed service levels, security requirements and other quality standards are met.

The successful candidate will play a pivotal role in transforming our ITSM services and practices, through oversight and governance on the implementation of new ITSM tools, uplifting processes, and delivering exceptional value to the Department. Candidates will use appropriate management techniques, collaboration, leadership, and governance to deliver high quality outcomes for the Department.

The role will develop a transformation agenda/plan that outlines the goals, objectives, and timelines for transformation initiatives. This will include regular reporting to the Senior executive and key stakeholder groups on performance, assurance of delivery activities and risk posture.

Essential Criteria

• Minimum 5 years IT service management and/or service delivery experience, with a focus on process optimisation, transformation, risk management and organisational change management.
• Strong understanding of IT Service Management and the ITIL Service Lifecycle.
• Demonstrated ability to lead transformation initiatives, managing technical and project delivery teams.
• Strong leadership skills and the ability to work with a high level of autonomy.
• Experience leading cross-functional teams to align business and technical objectives, drive process improvement and optimise service delivery.
• Strong relationship management skills which can be applied to multiple stakeholder groups across various levels and business units to achieve desired outcomes.
• Ability to simultaneously handle multiple and complex issues working through competing priorities.
• Exceptional communication, collaboration, problem-solving and critical thinking skills.
• Must hold an active Negative Level 1 NV1 Security Clearance
• Qualification and/or accreditation in service management, project management, quality management, systems tools, frameworks, and standards (i.e, ITIL, ISO2000, PMBOK, PRINCE2, COBIT, ETC)

Desirable Criteria

• IT Project Management expereince, including working knowledge in project management systems and tools (e.g Devops, Microsoft Teams, Microsoft project) is highly desirable.
• Expereince working in a complex global ICT envirment across hybrid and geographgically dispersed teams to deliver on business and broader departmental requirements.
• Experience with BMC Remedy and/or Helix would be advantageous.
• Experience with federal Gaoverment ICT implementtions would be advantageous.

How to Apply:

If you are an experienced NV1 ITSM Transformation / Delivery Manager looking for your next contract within the federal government, apply today!

Even if you are not ready for a move right now but would still like to have a conversation about opportunities in the future, feel free to reach out for a confidential discussion.

To view all our current openings, please visit www.clearedrecruitment.com.au/jobs

At Cleared Recruitment, we provide tailored recruitment solutions to individuals with a background in ICT, Engineering, Cyber and Project Services, who are seeking their next opportunity within Defence Industry, Federal Government, Intelligence and National Security.