Service Desk Analyst

Cleared are currently supporting the AEC, who are looking to engage a NV1 Cleared Service Desk Analyst for a 12-month contract engagement in Canberra.

This role is Canberra based at the AEC National Office and is an initial contract of 12 months with the possibility that it will be extended.

The Opportunity:
The Service Desk Analyst supports the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems within the AEC Service Operations Section of the Digital Technology Branch, including participating in section planning for short term tasks and work area planning for longer term initiatives.

The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of IT systems and infrastructure, and operational support across a geographically dispersed network.

Key knowledge or experience areas include:

• Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
• Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
• Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies.
• Demonstrated personal integrity whilst achieving results within legislative and policy parameters

Desirable

• Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable.
• Ability to gain an understanding of Australian electoral law and practice

Clearance:
Applicants will be required to obtain a Police Check, and obtain and maintain a minimum Negative Vetting 1 AGSVA Clearance
Clearance:

If you are interested in this position, please contact:
Daniel on: M: 0424 906 007

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