Service Desk Analyst - TSPV

Service Desk Analyst - Defence Sector | TSPV Clearance Required

Location: Canberra, ACT
Contract Length: 12 months (with a 12-month extension option)
Start Date: February 2026
Clearance: Must hold or be able to obtain a TSPV (Top Secret Positive Vetting) clearance
Work Type: Onsite, 40 hours per week

We are working with a highly regarded national security agency within the Defence portfolio to support the recruitment of an experienced Service Desk Analyst. This is an exciting opportunity to join a secure, mission-critical environment where you'll provide essential ICT support to end users and play a key role in maintaining the reliability and responsiveness of ICT services.

As a Service Desk Analyst, you'll be the first point of contact for users requiring assistance with ICT systems and services. You'll apply strong troubleshooting, communication, and coordination skills to resolve issues efficiently and ensure exceptional service delivery in a fast-paced, dynamic environment.

• Provide high-quality ICT support and customer service to internal users.

• Diagnose, resolve, and document ICT incidents and service requests.

• Prioritise and manage job queues effectively.

• Collaborate with cross-functional teams and industry partners to resolve complex issues.

• Apply ITIL principles and service management best practices.

• Contribute to the creation and maintenance of support documentation and knowledge bases.

• Perform additional operational or technical support tasks as required.

Our ideal candidate will have a proactive, customer-centric mindset and thrive in a dynamic, mission-focused environment. You'll be adaptable, analytical, and able to manage multiple priorities while maintaining attention to detail and quality.

You will bring:

• Demonstrated experience providing Level 1-2 ICT support within a service desk environment.

• Strong incident management and problem-solving skills.

• Knowledge of ITIL frameworks and experience with ticketing and knowledge management systems.

• Excellent communication and collaboration skills.

• The ability to work independently or as part of a team.

• Australian citizenship is essential.

• Candidates must hold or be eligible to obtain a TSPV clearance.

• Candidates will be required to undergo an Organisational Suitability Assessment (OSA) prior to engagement, which includes a psychological assessment. Applicants should be prepared to discuss areas such as personal values, relationships, financial circumstances, and lifestyle factors as part of this process.

• Work on mission-critical systems supporting Australia's national security.

• Join a collaborative, high-performing team within the Defence sector.

• Long-term contract with potential for extension.

• Competitive daily rate and stable work environment in Canberra.

If you hold a current TSPV clearance (or are in the process of obtaining one) and want to contribute your ICT skills to a high-impact national security project, we'd love to hear from you.

At Cleared Recruitment, we provide tailored recruitment solutions to individuals with a background in ICT, Engineering, Cyber and Project Services, who are seeking their next opportunity within Defence Industry, Federal Government, Intelligence and National Security.

To view all our current openings, please visit www.clearedrecruitment.com.au/jobs