EOC/ Desktop Support

NV1 EOC/Desktop Support Team Member - Long-Term Federal Government Program - Melbourne

We are partnering with a well-established global consulting firm that supports Federal Government departments in transforming and securing their digital environments.

We're currently looking for an NV1-cleared EOC/Desktop Support Team Member to join a long-term program focused on maintaining the performance and availability of essential IT systems across a secure environment based in Melbourne.

Key Responsibilities:

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  Keep watch across all key systems, services, and networks - jumping on alerts and events before they escalate
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  Log incidents through ServiceNow and follow through to make sure they're managed properly
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  Keep system availability dashboards up to date and accurate
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  Put up and pull down maintenance pages as needed when changes are happening
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  Pull together reports that give execs and ops teams a clear picture of what's going on
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  Spot issues early by monitoring key thresholds - the goal is to stay ahead of incidents
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  Be hands-on through incident response - from first alert to resolution
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  Work alongside other providers to help keep ITSM and SIAM processes running smoothly
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  Flag infrastructure issues and keep the right people informed early
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  Support resolver teams and the Service Desk with updates, context, and coordination when incidents hit

Tools & Tech, You'll Use:

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  Monitoring platforms (e.g. Splunk)
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  ITSM tools like ServiceNow
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  ITIL-aligned frameworks
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  Microsoft Office tools

Key Activities:

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  Continuous Improvement: Contribute ideas to improve EOC processes and tools, including updates to system dashboards.
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  Monitoring: Maintain real-time oversight of services and infrastructure, escalating issues when thresholds are breached.
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  User Onboarding/Offboarding: Assist with onboarding and offboarding of service partners within the EOC environment.
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  Disaster Recovery: Participate in simulations and DR testing as required.
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  Team Coordination: Help ensure smooth day-to-day operations by collaborating with stakeholders and supporting incident management workflows.

What We're Looking For:

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  At least 1 year of experience in an IT support or operations centre environment.
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  Qualifications in Computer Science, Engineering, or a related discipline.
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  A sound understanding of ITIL principles, especially incident and event management.
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  Ability to work in a rostered shift environment, with on-call and after-hours availability when needed.
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  Strong communication skills and a proactive attitude to problem-solving.

Security Clearance Requirement:

To be considered for this role, Australian Citizenship is essential. Candidates must hold an active NV1 security clearance.

Keen to know more?

This role offers long-term stability in a secure government setting, working with cutting-edge technologies in a team that values collaboration and continuous improvement.
Daniel - 0424 906 007


www.clearedrecruitment.com.au

At Cleared, we provide tailored recruitment solutions for individuals seeking their next opportunity and organisations searching for talent within Defence, Intelligence, and National Security.