IT Manager (Manager of IT Systems)

IT Manager (Manager of IT Systems) - Defence Sector | NV1 Clearance Preferred

Cleared Recruitment is proud to partner with a global leader in maritime technology, delivering advanced solutions across commercial and defence sectors.

We are seeking a highly skilled IT Manager (Manager of IT Systems) to oversee IT operations across Australian sites, ensuring security, efficiency, and continuous improvement.

Location: Can be based in clients Perth or Sydney offices (occasional interstate travel required)
Clearance: NV1 preferred or ability to obtain security access to defence establishments, Australian Citizens only.

Key Responsibilities:

• Provide IT support across multiple Australian locations, ensuring compliance with security protocols and industry best practices.
• Oversee IT infrastructure, managing incidents, service requests, and ensuring business continuity.
• Lead and manage third-party IT service providers, ensuring their performance meets business requirements.
• Drive IT security initiatives to protect business systems and maintain data integrity.
• Manage small IT projects, including system enhancements and process improvements.
• Identify opportunities to enhance IT service efficiency and business operations.
• Maintain a high standard of customer service, ensuring IT support queries are resolved effectively.
• Implement and oversee incident and change management processes.
• Provide strategic advice to leadership on IT investments and future technology initiatives.
• Work closely with end users to identify where technology can streamline business processes.
• Participate in Group IT projects and cross-departmental initiatives as required.

Our Ideal Candidate Has:

• Qualifications in IT, Service Management, or equivalent industry experience.
• Strong technical understanding of server and networking technologies and protocols.
• Experience managing third-party IT service providers and vendor contracts.
• Proficiency with Microsoft Office, Exchange, and enterprise desktop software solutions.
• Hands-on experience in Incident Management, including expectation setting and communication.
• Familiarity with Change Management processes and ITIL methodologies (ITIL Foundation certification desirable).
• Strong problem-solving skills and a proactive approach to IT service delivery.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Organisational skills to manage multiple tasks, requests, and project priorities.
• Self-motivated, able to work independently while collaborating effectively within a team.
• Strong stakeholder engagement skills, maintaining professionalism and adaptability.

What's on Offer:

• A chance to play a key role in supporting critical Defence and security operations.
• Career growth within a global leader in defence technology.
• Flexible work arrangements, including half-day Fridays.
• Employee Assistance Program for you and your family's well-being.
• Free on-site parking & novated car leasing options.
• Paid parental leave & generous community service leave (including Defence Reservist support).

Security Requirements:

Due to the nature of this role, you must be an Australian Citizen and eligible for a Baseline or NV1 Security Clearance. Preference will be given to candidates with an active NV1 clearance.
Interested? Contact Daniel at 0424 906 007
At Cleared Recruitment, we specialise in connecting skilled professionals with roles in Defence, Intelligence, and National Security.
We reward referrals! If you know someone suitable for this role, refer them and receive a gift card up to $1,000. Terms and conditions apply.