RFQ-ASD-57-2024 ICT Desktop Support Technician

ICT Desktop Support Technician will be responsible for deployment, troubleshooting and support of ICT endpoint devices. ICT endpoint devices include a wide variety of PCs, printers, IP Phones, Desktop VTCs, KVM Switches and ancillaries..

Major Responsibilities:

• ICT stores management which includes conducting stocktake activities, moving bulky items such as PCs and monitors, unboxing equipment and disposal of garbage.
• Installation of ICT endpoint devices including establishing the network connection from the switch port to the endpoint device. This may involve some physical work such as unpacking cartons, moving computers between desks, offices and buildings.
• Use deployment technologies to install operating system and applications to ICT endpoint devices.
• Network configuration including switch port configuration, network based security management configuration, DHCP and print services.
• Network connection tasks including patch cabling and tracing connections from wall points to switch rooms.
• Preparation of endpoint devices for shipment, sanitisation and disposal in accordance with provided instructions.
• Troubleshoot issues with ICT endpoint devices.
• Maintain incident, problem management records and Standard Operating Procedures.
• Transfer technical knowledge through production and update of relevant documentation, instructions or procedures. Guide and mentor other staff.

Other Features of the Role (e.g. location, travelling, shift hours,)

• Role is Canberra based. There may be a requirement for occasional interstate travel.

Please Note: Must hold either a current Top Secret Positive Vetting (TSPV) security clearance OR have held a TSPV in the previous 12 month period (which has since been downgraded). Candidates with a current Defence Intelligence Agency recognised Psychological Assessment (PA) preferred but not essential