Technical Officer

Job Title: Technical Officer - Advanced IT Systems
Location: Canberra or Sydney
Employment Type: On going contract - Full-Time (Mon-Fri, 40 hours/week; on-call rotation required)
Security Requirement: Must have an NV2-level security clearance

About the Role:
We are seeking an experienced Technical Support Officer to join a high-profile ICT Modernisation Project. This role provides advanced technical support for mission-critical IT systems deployed across secure and distributed operational environments. You will work with cutting-edge infrastructure, applications, and communications systems, ensuring seamless operation even under challenging conditions.

Key Responsibilities:

• Provide advanced technical support and resolve complex issues for critical IT systems.
• Manage and support messaging infrastructure in multi-forest distributed environments.
• Integrate complex software and ICT infrastructure to ensure reliable system functionality.
• Maintain, patch, and upgrade systems according to formal patch management plans.
• Develop contingency plans and workarounds to maintain operations during degraded conditions.
• Manage user accounts and permissions across core IT systems.
• Collaborate with partner support teams to troubleshoot and resolve technical incidents.
• Create, review, and maintain SOPs, build guides, and other technical documentation.
• Provide training and mentorship to on-site technical staff and support teams.
• Build and deploy hardware in support of operational setups and system rollouts.
• Manage digital certificates and maintain system security compliance.
• Participate in on-call rotations for high-priority incidents.
• Engage with vendors to resolve system-related issues efficiently.
• Ensure Service Level Agreements (SLAs) are maintained across all incident management activities.

Required Skills and Experience:

• Extensive experience in:
• Microsoft Exchange, Active Directory, and Skype administration
• Citrix Virtual Desktop management
• Hypervisor maintenance and administration
• Familiarity with XMPP chat tools, VoIP, and Lotus Domino
• Strong communication, collaboration, and interpersonal skills
• Excellent documentation and technical writing capabilities

Desirable Skills:

• Experience with Fortinet, Cisco networking, HYCU backup solutions, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, and Elastic monitoring tools
• Experience in highly regulated or secure ICT environments
• Proactive problem-solving attitude and ability to manage multiple priorities

Work Arrangement:

• Standard business hours, with potential for after-hours or weekend work by prior arrangement
• Canberra or Sydney based
• Participation in on-call rotation

Security and Compliance:

• Must hold an NV2 security clearance
• Must comply with ITAR regulations for handling certain ICT hardware and software products

Why Join Us?
This is a unique opportunity to work on a highly visible and technically challenging project. You'll be part of a team that ensures critical ICT systems operate smoothly in high-stakes, secure environments. If you thrive in complex, regulated, and fast-paced IT environments, this is the role for you.

At Cleared Recruitment, we provide tailored recruitment solutions to individuals with a background in ICT, Engineering, Cyber, and Project Services, who are seeking their next opportunity within Defence, Federal Government, Intelligence, and National Security.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are treated with respect and dignity. We strongly encourage veterans, individuals with Defence experience, and candidates of Indigenous origin to apply.