Senior End User Support Analyst

Senior End User Support Analyst | Defence Sector | Adelaide

Cleared Recruitment is excited to be partnering with a trusted defence industry organisation delivering high-level capabilities to the Australian Government and Defence sector.
We are on the lookout for a NV1 Senior End User Support Analyst to provide on-site IT and infrastructure support in a classified environment.

Based in Adelaide, this role involves hands-on troubleshooting, systems monitoring, and support for end-user technologies and infrastructure at a high-security site.

Please note: As this opportunity is within the Defence sector, you must be an Australian citizen and hold an NV1 security clearance to be eligible.

Key Responsibilities:

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  Deliver local technical support for end users across hardware, software, and infrastructure systems
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  Troubleshoot and resolve issues related to Windows OS, Active Directory, Group Policy, networking (TCP/IP, DNS, DHCP), and virtualisation platforms (VMware ESXi, Horizon)
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  Coordinate on-site support activities, managing the local team and tasking analysts to meet service levels
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  Monitor incident tickets and collaborate with global service desk and infrastructure teams
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  Support patching and system updates across local infrastructure under broader IT guidance
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  Manage lifecycle planning, asset inventory, and procurement coordination
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  Provide "white glove" support to executives, stakeholders, and visiting staff as needed
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  Participate in occasional out-of-hours or weekend support to meet operational requirements

Skills & Experience Required:

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  7+ years in a technical support or IT infrastructure role
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  Experience working within Australian Defence or secure ICT environments
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  Proficient in Active Directory, Group Policy, Windows-based systems, and networking fundamentals
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  Knowledge of NetApp, Synology, PowerVault or similar storage platforms
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  Strong diagnostic skills across hardware, OS, and application support
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  Certifications such as MCSE, CCNA, or similar (highly regarded)
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  Experience with VMware ESXi and virtualisation tools
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  Familiarity with service management tools (e.g., ticketing systems)
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  Excellent communication, task prioritisation, and stakeholder engagement skills

Eligibility Requirements:

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  You must be an Australian citizen with the ability to obtain and maintain a Defence security clearance (or already hold one)
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  Previous experience working in Defence or Government ICT environments is highly desirable

Why Apply:

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  Join a globally recognised Defence technology organisation with long-term security projects
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  Be part of a tight-knit, technically skilled local team backed by global infrastructure support
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  Opportunities for personal development, certifications, and career progression within a high-impact sector

Location: Adelaide, SA
Security clearance: Must be eligible to hold or already possess an NV1 AGSVA clearance
Contact Daniel Crowe on 0424 906 007

At Cleared, we connect top Defence and National Security talent with meaningful opportunities across Australia.