Senior End User Support Analyst

Senior End User Support Analyst | Defence Sector | Adelaide

Cleared Recruitment is excited to be partnering with a trusted defence industry organisation delivering high-level capabilities to the Australian Government and Defence sector.
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We are on the lookout for a NV1 Senior End User Support Analyst to provide on-site IT and infrastructure support in a classified environment.

Based in Adelaide, this role involves hands-on troubleshooting, systems monitoring, and support for end-user technologies and infrastructure at a high-security site.

Please note: As this opportunity is within the Defence sector, you must be an Australian citizen and hold an NV1 security clearance to be eligible.

Key Responsibilities:

• Deliver local technical support for end users across hardware, software, and infrastructure systems
• Troubleshoot and resolve issues related to Windows OS, Active Directory, Group Policy, networking (TCP/IP, DNS, DHCP), and virtualisation platforms (VMware ESXi, Horizon)
• Coordinate on-site support activities, managing the local team and tasking analysts to meet service levels
• Monitor incident tickets and collaborate with global service desk and infrastructure teams
• Support patching and system updates across local infrastructure under broader IT guidance
• Manage lifecycle planning, asset inventory, and procurement coordination
• Provide "white glove" support to executives, stakeholders, and visiting staff as needed
• Participate in occasional out-of-hours or weekend support to meet operational requirements

Skills & Experience Required:

• 7+ years in a technical support or IT infrastructure role
• Must have knowledge of windows & Linux
• Experience working within Australian Defence or secure ICT environments
• Proficient in Active Directory, Group Policy, Windows-based systems, and networking fundamentals
• Knowledge of NetApp, Synology, Power Vault or similar storage platforms
• Strong diagnostic skills across hardware, OS, and application support
• Certifications such as MCSE, CCNA, or similar (highly regarded)
• Experience with VMware ESXi and virtualisation tools
• Familiarity with service management tools (e.g., ticketing systems)
• Excellent communication, task prioritisation, and stakeholder engagement skills

Eligibility Requirements:

• You must be an Australian citizen & hold a NV1 clearance or above.
• Previous experience working in Defence or Government ICT environments is highly desirable

Why Apply:

• Join a globally recognised Defence technology organisation with long-term security projects
• Be part of a tight knit, technically skilled local team backed by global infrastructure support
• Opportunities for personal development, certifications, and career progression within a high-impact sector

Location: Adelaide, SA
Security clearance: Must already possess an NV1 AGSVA clearance
Contact Daniel Crowe on 0424 906 007

At Cleared, we connect top Defence and National Security talent with meaningful opportunities across Australia.