Systems Engineer - Service Delivery

Systems Engineer - Service Delivery (Digital Tower)
Brisbane | Full-time, Permanent | NV1 Eligibility

Working Arrangement
* Full-time, permanent position based in Brisbane
* Domestic and international travel required for training and customer support

Employment Benefits
* Work with advanced digital tower technology in a mission. critical aviation environment
* International training opportunities with headquarters in Vienna
* Long-term career pathways in Air Traffic Management and Defence-adjacent systems
* Supportive, technically mature engineering environment

Clearance Required
* Must be able to obtain and maintain NV1 security clearance
* Must be an Australian citizen

Company Overview
Cleared Recruitment has partnered with a global leader in communication and information systems for safety-critical control centres across Air Traffic Management, Defence, Public Safety and Transport. With more than 1,600 employees worldwide and solutions deployed in over 120 countries, delivers mission-critical capability that supports air traffic control, emergency services, maritime operations and rail networks.
Australian headquarters in Brisbane with offices in Sydney and Melbourne, delivers and supports advanced communication and information management systems across Australia, New Zealand, Papua New Guinea and the South Pacific.

Job Description
We are seeking a Systems Engineer - Service Delivery to support integrated Aerodrome Digital Tower systems deployed across multiple airports. As these systems transition into operational support, this role will be critical in ensuring system performance, rapid issue resolution and high customer satisfaction.
The position serves as the first point of contact for technical service issues, providing hands-on investigation, analysis and resolution across hardware, software, networking and system integration components. The role also contributes to system improvements, documentation, testing and collaboration with global product teams.

Duties and Responsibilities
* Respond to technical enquiries, error reports and service issues within agreed response times
* Act as the primary technical contact for customers throughout system lifecycles
* Capture, analyse and resolve incidents and problems
* Coordinate and conduct error analysis and remediation activities
* Assist customers with system operation, configuration and service queries
* Design, plan and execute system changes, extensions and integrations
* Perform system audits and acceptance testing
* Conduct system tests in lab environments and at customer sites
* Collaborate with Product Management and development teams to improve products
* Draft and update technical documentation, including system and interface details
* Travel to customer sites and to global headquarters in Vienna for training

Education/Certifications Required
* bachelor's degree in engineering, Communications, Software, IT or related discipline

Knowledge/Skills Required
* Minimum 5 years' hardware and software support experience in mission-critical environments
* Experience with defect investigation, analysis and resolution in customer environments
* Familiarity with ticketing tools such as Jira or ServiceNow
* Experience with surveillance-based command and control systems (ATM, Rail, C2)
* Understanding of Air Traffic Management functions
* Experience working under government frameworks (e.g. ASDEFCON)
* Technical capability across:
- Software deployment systems
- Linux (RedHat), PostgreSQL, MS SQL, Oracle
- Networking (Cisco configuration, network administration)
- VoIP (SIP, RTP)
- Virtualisation (VMWare, ESXi)
- Network monitoring (Zabbix, WuG)
- Logging (Rsyslog), Wireshark
- Containerisation (Docker)
- Elasticsearch log analysis

Competencies
* Strong customer service orientation
* Clear and adaptable communication skills
* High attention to detail
* Commercial awareness and practical problem-solving
* Effective teamwork and willingness to support others
* Strong time management and organisational capability

Diversity and Inclusion
We are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences.

Veterans
Experience in Defence, Air Traffic Management or other missioncritical environments is highly valued. We strongly encourage veterans and individuals with Defence experience to apply.

About Cleared
At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.