Systems Integration Engineer - Air Traffic Management

Brisbane | Full-time | Permanent
Salary: $140,000-$160,000 + super

Cleared Recruitment is partnering with a leading global provider of mission‑critical communication and control‑centre systems to hire a Systems Integration Engineer.

About the Organisation

The organisation is a world leader in safety‑critical communication and information systems used in Air Traffic Management (ATM), defence, public safety, and national infrastructure. Their technology supports more than 120 countries, with strong operational presence across Australia, New Zealand, and the South Pacific.

With a major engineering hub in Brisbane, the team delivers advanced Digital Aerodrome Tower systems and supports complex ATM and control‑centre solutions for airports and government agencies.

Position Overview

This role plays a critical part in supporting, maintaining, and enhancing integrated Digital Tower systems deployed across multiple Australian airports.

As a Systems Integration Engineer you will combine:

Systems engineering
Software engineering
Hands‑on field support
System integration & commissioning
Customer-facing technical troubleshooting

You will be the primary technical interface during the entire system lifecycle, ensuring that performance, reliability, and customer satisfaction meet safety‑critical expectations.

Key Responsibilities

Technical Support & Incident Response

Act as the primary escalation point for technical service issues.
Respond to enquiries, error reports, and incident tickets within SLA timeframes.
Perform root-cause analysis, fault isolation, and resolution.
Support customers with configuration and operational guidance.

Systems Integration & Engineering

Plan and execute system changes, upgrades, and enhancements.
Integrate system components into existing customer environments.
Conduct system audits and review logs for compliance and optimisation.
Collaborate with international product teams on design improvements and technical escalations.

Field Deployment & Testing

Perform system testing in lab and live environments.
Conduct Site Acceptance Testing (SAT) and commissioning activities.
Install and configure system hardware, networking equipment, and software releases.
Provide hands-on remote or on-site troubleshooting.

Documentation & Coordination

Maintain detailed technical documentation, interface guides, and configuration records.
Coordinate with global engineering, product, and development teams.
Communicate effectively with customers throughout issue lifecycles.

Travel

Domestic travel to customer sites across Australia.
Occasional international travel for training and engineering workshops.

Required Skills & Experience

Technical Skills

Minimum 5 years in systems engineering or hardware/software support.
Experience in mission-critical or safety-critical environments (ATM, defence, rail, command/control).
Hands-on experience with:

Linux (RedHat/Ubuntu) troubleshooting
VMware/ESXi virtualisation
PostgreSQL, MS SQL, Oracle
Networking (Cisco/Juniper/Fortinet/Palo Alto)
VoIP/SIP/RTP
Docker / containers
Bash scripting, Kickstart, Rsyslog
Zabbix/WuG network monitoring
Wireshark for network and protocol analysis

Experience using Jira/ServiceNow for incident management.

Domain Experience (Highly Advantageous)

Air Traffic Management or airport systems
ASDEFCON or government frameworks
Radar, surveillance, sensor-based command/control systems

Soft Skills

Strong customer service orientation
Excellent communication skills across technical and non-technical stakeholders
High attention to detail
Strong organisation and time management
Collaborative, supportive team contributor

Qualifications

Bachelor's degree in Engineering, IT, Telecommunications, Software, or related discipline.

Additional Requirements

Must be eligible to obtain and maintain NV1 Defence Security Clearance (Australian citizens only).
Willingness to travel domestically and internationally.
Ability to respond to urgent customer issues outside standard business hours (8am-6pm).

How to Apply

Cleared Recruitment is managing this role exclusively.
Please submit your CV in Word format for immediate consideration.