End User Support - Techbar

End User Support Engineer | Canberra | 6-Month Contract

Cleared Recruitment is partnering with a leading IT advisory delivering secure, high-quality end-user and infrastructure support services to Federal Government clients. We're seeking an experienced Tech Bar / Onsite End User Support Engineer for a 6-month contract starting September, based in Canberra.

About the Role

You will provide Level 2 onsite support across a range of hardware, software, and network issues. This role involves diagnosing and resolving technical incidents, supporting end-user devices, and maintaining a high level of customer service while ensuring technical standards are met.

Key Responsibilities

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  Diagnose, troubleshoot, and resolve Level 2 incidents and requests across hardware, software, and network issues.
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  Document all interactions, solutions, and outcomes in the ITSM ticketing system (ServiceNow).
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  Escalate complex problems to Level 3 teams following established protocols.
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  Contribute to the internal knowledge base by documenting fixes for recurring issues.
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  Build, patch, and support end-user devices (laptops, mobiles, printers/MFDs, and video conferencing).
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  Perform patching of laptops, desktops, and user applications.

Technical Expertise

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  Proficient in troubleshooting network, hardware, and software issues.
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  Hands-on experience with Active Directory / EntraID and Windows 11 environments.
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  Experience supporting and repairing hardware, including printers, laptops, and Apple devices.
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  Familiarity with desktop patching and device lifecycle management.
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  Previous experience with ITSM tools (ServiceNow preferred).

What We're Looking For

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  Proven background in end-user support or desktop support roles within enterprise or government environments.
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  NV1 or higher security clearance (mandatory).
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  Ability to work on-site in Canberra.
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  Strong communication and problem-solving skills with a customer-focused approach.

Interested?
If you're available from September and meet the above criteria, contact Daniel on 0424 906 007 or email .
At Cleared Recruitment, we provide tailored recruitment solutions for individuals seeking their next opportunity and organisations searching for talent across Defence, Intelligence, and National Security.